Frequently Asked Questions
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The formulas available on WholeScripts have been used and trusted by thousands of practitioners and patients nationwide for over 20 years. It is the place to find genuine XYMOGEN formulas, learn more about all our offerings, and allows registered healthcare practitioners to create customized MedPax for their patients. WholeScripts also offers EMR/EHR integration to make recommending supplements easier and quicker for practitioners.
XYMOGEN powers WholeScripts. The majority of formulas are manufactured by XYMOGEN because cutting-edge science, testing, and data are employed in the making of XYMOGEN formulas. Also, XYMOGEN’s quality is backed by its ePedigree program, which ensures that what it says on the label is in the bottle.
Yes, there are known and possibly unknown interactions between some prescription and over-the-counter (OTC) medications and some dietary supplements. The combination may enhance the drug’s action and therefore increase risk of toxicity, or it may reduce the drug’s action and therefore decrease its benefit. A drug can also deplete certain nutrients and increase the need for supplementation. The information supplied on labels regarding specific interactions is limited to the research available and the likely impact to the general public, so it is important to consult with your healthcare practitioner or pharmacist before combining prescription or OTC medications with any nutraceutical formulas available through WholeScripts.
Yes, you can view our formulas, which have been categorized according to body systems and health concerns, on our formulas page.
Yes, we have XYMOGEN’s BrainSustain™ for Kids, a powdered drink formula designed to enhance children’s brain development and performance.* Many healthcare practitioners recommend this and other WholeScripts supplements in an effort to support children’s overall health. WholeScripts has these formulas and more. Very few clinical trials are carried out on children, so there is limited data with which to assess the safety and efficacy of nutraceuticals for children. We recommend that you consult a licensed healthcare practitioner before giving your child any formula available through WholeScripts.
Yes, make sure you check out our website and newsletter for promotions. Also, don't forget to follow us on social media.
You will have an open order for the product. Once the product is back in stock, we will automatically ship it out to you as soon as possible.
Every backorder product may have a different ETA. Any date we might provide is an estimate and is not guaranteed. Please call us at 1-800-647-6100, email us at email@example.com, or chat with us.
Some of the reasons are raw material supply issues, vendor Issues, and testing delays just to name a few.
Your card may authorize 2-5 business days before the item ships. You will not be charged for the back-ordered formula until it ships.
If the back-ordered item has been on backorder for less than a month, you will not be notified when the backorder is released. If the back-ordered item is on back order for more than a month, you will receive an email 7-14 days before your backorder is released.
You can cancel at any time through your WholeScripts.com account. We can also assist you in canceling your backorders at 1-800-647-6100, email us at firstname.lastname@example.org or chat with us on WholeScripts.com.
Yes! Half the retail price of all your patients’ purchases, even of other brands, will go towards your SharedRewards.
Licensed healthcare practitioners who would like to offer XYMOGEN formulas may apply for an account here. The application will be reviewed and further documentation may be requested. Not all applicants will be approved; WholeScripts will review the license, certificate, and practitioner designation to see if it meets its requirements.
A wire transfer and ACH transfer are electronic payment services initiated by the customer through their banking institution or another service provider.
You need to check your Order History to confirm the order number and correct payment amount you need to send. Once payment is applied you will receive your order confirmation via email.
The payment amount from the checkout is an estimate while the Order History details has the final amount after the order has been adjusted (regional/state taxes and fees) and processed. The total may be the same.
Bank: Bank of America, NA
Account Number: 898090101749
Wire Number: 026009593
ACH Number: 063100277
Note: Please include the order number in the memo area
Pay to: WholeScripts, LLC - Accounts Receivable
Address: 6900 Kingspointe Pkwy, Orlando, FL 32819
Note: Please include the order number in the memo area
Yes. It is required as it is the only way we can confirm your order. Please include the order number in the memo area when wire-transferring or mailing your check.
Your order may have been canceled because we didn't receive the payment within 5 to 7 business days. We can reverse the cancellation at any time after payment is received.
You're in the right place. XYMOGEN formulas can be purchased through a recommendation from a licensed healthcare practitioner. Click here to find one in your area.
Because WholeScripts rigorously tests all its formulas for authenticity, potency, and safety—and we do not resell any returned items—we are unable to accept returns. Claims for shortages, incorrect items, and damages must be made within (5) days of delivery and will be reviewed on a case-by-case basis.
Many dietary ingredients have not been tested during pregnancy or lactation. It is always best to check the label cautions and consult your healthcare practitioner before using a dietary supplement of any kind while pregnant or lactating.
Yes. Everything listed on a XYMOGEN label is present in the capsule, tablet, powder, or liquid. What you see is exactly what you get.
That is completely dependent on what supplier has the best material. It is one of our highest priorities to search out the best raw materials for XYMOGEN products based on quality, purity, and research.
A majority of XYMOGEN formulas are manufactured at our 308,400–square–foot headquarters and manufacturing facility in Orlando, FL. However, the manufacturing of some XYMOGEN formulas is outsourced to a few select companies. We require that each of these companies, including XYMOGEN itself, is currently Good Manufacturing Practice (GMP) registered by the National Sanitation Foundation (NSF International).
The FDA requires that all dietary supplements and foods containing one of the major 8 allergens (milk, egg, peanut, tree nut, wheat, soy, fish, and crustacean shellfish) be labeled to detail which allergen it contains. While XYMOGEN generally tries to avoid the use of the major 8 allergens and other allergenic materials such as corn protein, yeast, and gluten; the label is the best place to obtain what allergens are present in a formula. If you have allergenic responses to ingredients not listed on the ‘Does Not Contain’ section of the label or that is not a Major 8 Allergen that would be clearly listed, we recommend conferring with your healthcare practitioner on whether a WholeScripts formula is for you.
Inactive or other ingredients are present in our formulas for a variety of reasons including: encapsulation, achieving uniform density for accurate dosing, and dispersing the active ingredients evenly. All ingredients in XYMOGEN formulas are generally recognized as safe (GRAS).
XYMOGEN requires that all bovine-sourced ingredients are free of both bovine spongiform encephalopathy (BSE) and transmissible spongiform encephalopthathy (TSE), more commonly referred to as “mad cow disease”.
If there is a clear, science-based reason to take your supplement away from a meal, this will be indicated on the XYMOGEN formula label directions or in the formula Doctor’s Reference Sheet (DRS). If there is any remaining question, consult your healthcare practitioner.
MedPax is convenient, personalized nutritional and/or herbal supplements measured and packaged in convenient go-anywhere dose packs. MedPax alleviates the need for multiple bottles and individual dosing recommendations for each supplement.
Patients can select the supplements they want and the dosing for each or receive a customized protocol from you. Likewise, you can use a predetermined protocol based on recommendations from WholeScripts’ medical teams for specific health concerns. Practitioner-recommended MedPax are emailed to patients. Your patient clicks accept, pays for their supplements, and gets them sent directly.
Yes. MedPax includes an autoship option that automatically ships supplements every 30 or 60 days, depending on the interval the patient chooses. Patients can cancel autoship at any time.
MedPax can include any XYMOGEN capsule, tablet, and softgel formula, as well as a selection of WholeScript products.
Use all MedPax supplements within 60 days for the best potency and freshness.
Yes. Patients who use MedPax stick with their protocol, and when they opt for autoship, surveys show that they are 300 times more likely to comply with the recommended protocol.
Patients should use all MedPax supplements within 60 days for the best potency and freshness.
Yes. We encourage practitioners to Private Label MedPax. There is a fee for Private Label requests. But many practitioners say the branding benefit was well worth it in repeat orders.
It saves you space: No more warehousing all those supplements in your clinic. It saves you time: You’re too busy running your clinic to have time to keep up with supplement expiration dates. MedPax’s dose packs are shipped fast and should be used within 60 days for optimum freshness.
Patients that use MedPax stick with it. According to surveys, those that opt for autoship are 300 times more likely to comply with their supplement protocol.
Dose packs make it easy to see whether you’ve taken your supplements. It saves you space: No bottles all over your counters. It saves you time: No more trying to remember if you took your supplements. For households with more than 1 MedPax patient, your dose packs come personalized with your name printed on each packet.
All discount considerations are determined based on a per-item basis after being placed in your shopping cart. Please contact Customer Service directly at 1-800-647-6100 should you find any discrepancy in your grand total before finalizing your purchase as refund restrictions and prohibitions will apply after an order has been placed.
Discounts are contracted through our Sales and Marketing teams. If a promotional code was not offered directly through your practitioner, your account may not be eligible for the promotional price.
Each promotional code has its own specific terms and conditions. These terms and conditions may be found in the disclaimer at the bottom of each promotional offer, which can be accessed by following the details link.
Our system is unique and will only recognize a promotional offer if the characters entered are associated with a specific promotional code. Please review what has been entered to ensure it is correct.
Please read the details and disclaimers for each promotion carefully to ensure you have selected one or more qualifying products, you have entered the promotional code correctly, and that the promotion itself has not yet expired. Do not finalize your purchase as refund restrictions and prohibitions will apply after an order has been placed. Contact Customer Service directly at 1-800-647-6100 should you have any questions or concerns.
The promotional code you are using may have a limitation placed on it, such as “one-time use.” You can determine if any limitations apply by reading the terms and conditions found at the bottom of the promotional offer.
No. A referral code is provided by a practitioner for you to use to register for an account and is only needed at the time you create your account. Promotional codes are special use codes provided under special circumstances, such as events, product launches, and sales, which are inputted during checkout, and which are subject to the terms and conditions found at the bottom of the promotional offer.
Promotions are offered at the discretion of WholeScripts. Current promotions applicable to your account are available on WholeScripts.com. Only wholesale accounts are eligible to request promotional codes and discounts.
The WholeScripts API program is a program that aims to simplify e-commerce operations and streamline patient recommendations. It offers various benefits, including expanded e-commerce marketability, MedPax® inclusion, plug-and-play capability (with pre-integrated systems), and system integration.
Email us at email@example.com to schedule a meeting with one of our integration specialists.
If you are integrating your website or e-commerce solution with WholeScripts, you will need a web developer to work on the integration.
You can access the WholeScripts API documentation here.
You can contact our integration specialists at firstname.lastname@example.org.
Yes, you can use WholeScripts APIs to send orders to our fulfillment center for DropShipping to your customers.
No, there are no extra charges for using the WholeScripts API program. Any order you send is just like placing an order from Wholescripts.com.
All orders sent from your site will be placed through your WholeScripts account. All orders must be paid for prior to fulfillment. When setting up your API credentials, you must review and sign the API Payment Terms Policy requiring a credit card on file to process pending orders. If you have a “Net Terms” agreement with us, you will receive a bill for these orders just as you do for any other orders.
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